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What Customers Expect From Us

  •  Offices at Benguet State University are open from 8:00 A.M. to 5:00 P.M. without noon breaks from Mondays to Fridays, except Saturdays, Sundays, and holidays.

  • We respond to clients within 24 hours upon contact;

  • We provide special assistance to senior citizens, pregnant women, nursing mothers and differently-abled persons;

  • We promptly inform clients of any delay that is likely to affect our response time;

  • We monitor our performance to ensure we are responding to customer’s expectations; and

  • We render equal service regardless of tribe or race and religion.

Feedback/Complaints and Redress Mechanisms
Courteous and helpful service is extended to all the university clients. Your comments/ complaints/ suggestions help us improve our services. You may do the following:
Accomplish the Customer Satisfaction Survey Form available at the Information Desk/ Offices concerned. Drop the accomplished form at the suggestion/feedback box provided at the lobby of the administration building/ offices concerned.
Contact the Offices concerned:
DR. ALFREDO C. TIPAYNO
Vice-President for Administration
Tel. No: (074) 442-2402 (loc. 60)
Mobile No: 0921-558-9536
2/F Admin Building, Benguet State University, La Trinidad, Benguet		 DR. PERCYVERANDA A. LUBRICA
Vice-President for Academic Affairs
email: ovpaa.bsu@gmail.com
Tel. No: (074) 422-2127 (loc. 16)
Mobile No: 0908-176-3252
2/F Admin Building, Benguet State University, La Trinidad,
DR. LUCIANA M. VILLANUEVA
Vice-President for Research Development and Extension
email: lucyvillanueva70@yahoo.com
Tel. No: (074) 442-5547 (loc. 23)
Mobile No: 0928-237-7125
1/F Admin Building, Benguet State University, La Trinidad, Benguet		 DR. JONES K. FELICIANO
Vice-President for Corporate and Business Affairs
email: jkfeliciano@yahoo.com
Mobile No: 0939-906-7213
Benguet State University, La Trinidad, Benguet
 You can also lodge your written complaint through:
ATTY. ANDRES ARNOLD W. LAMPACAN
Executive Assistant IV
Office of the President
Benguet State University
La Trinidad 2601 Benguet		 DR. GRACE T. BENGWAYAN
University Board Secretary V
Office of the University Board Secretary
Benguet State University
La Trinidad 2601 Benguet

  • For your complaints to be acted on promptly, kindly give the details of your complaints including the office of the person you are complaining about, the nature of the complaint, and the time and day of occurrence.

  • Click here for all other  Officials and Offices.

 

Thank you for helping us to continuously improve our services.

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