Core and support University processes audited for ISO 9001:2015 Stage 2 Certification

By upao - Posted on 25 October 2018


Core and support processes of the University were subjected to the ISO 9001:2015 Stage 2 Certification Audit by the TÜV Rheinland Audit Team on October 22-23, 2018. This marks another milestone in BSU’s ISO certification journey on the provision of tertiary education guided by its quality policy that goes, “BSU is continuously committed to improve its Quality Management System, satisfy requirements of relevant, interested parties, provide quality education and innovative research aligned with sustainable development and client satisfaction.”

The two-day certification audit ended with an exit conference at the AdCor on October 23, 2018. The Audit Team led by Mary Grace Balobalo in her initial audit report first presented commendable and noteworthy observations in the University including: the tree planting activity dated July 2018 of the Legal, Land Reservation and Security Offices; the utilization of Facebook by the University Registrar’s Office in informing relevant interested parties for the date release of request and the use of SMS for initiating contact to those students who are candidates for graduation; the CNA or Collective Negotiation Agreement between Employees Association and Management for providing Calamity Assistance for regular employees of the CBOO; the guidance programs under student development and wellness; the mostly positive customer feedback of the UPAO; On-going construction of additional two-storey building for Health Services; and the awards and recognitions received by the extension and training services.

“You know for a fact that these are just sample information from our audit of different processes but I think marami pa pong achievements and positive happening around your university so just the same po, we congratulate you for those positive observations,” Balobalo clarified.
The positive observations were followed by the presentation of 24 Opportunities for Improvement or OFI and the Audit Team’s reccomendations. Balobalo explained that for OFI observations, BSU is not required to submit evidences of actions.

“We leave it up to the organization or to the University to review them and see how can it maybe helpful in your Quality Management System,” she added.

“We are thankful that you were able to bring these out. This will actually help our initiatives towards not only quality education but also capacitating our faculty. One of our major initiatives is internationalization and therefore we’d like to develop our faculty members and faculty researchers who are able to present papers abroad to represent our university not only during paper presentation but we want to develop a brand of what being a BSU faculty means.” This was according to BSU President, Dr. Feliciano G. Calora Jr. after hearing the OFIs and recommendations.

One non-conformity was raised by the Audit Team. However, Balobalo related that her team still recommends BSU for the award of the new certificate.

“Because the organization has established an effective system to ensure compliance with your policy and objectives, we are confirming, in line with the audit targets that you have complied and adequately implements the requirements of the standard ISO 9001:2015 so with that po, we are recommending you for the award of the new certificate provided the effectiveness of your corrective action addressing the identified non-conformity has been verified,” Balobalo said.

OQAA Director, Dr. Aurea Marie M. Sandoval, said that in order to get BSU’s ISO 9001:2015 certification, the University has to comply with one non-conformity within a month.//JSTabangcura