Citizen's Charter

(A Guide to Our Services)

     BSU recognizes that the main reason for any institution’s existence is for the benefit of the clienteles it is mandated to serve. The true essence of the institution’s performance, therefore, depends on how efficiently it delivers its services.

     Adhering to RA 9485 or The Anti-Red Tape Act (ARTA) and being inspired by a “student-first” policy, BSU crafted its Citizen’s Charter to guide its clienteles on how to avail of the services offered. The charter also guides the employees in the efficient delivery of front line services. 

     The charter includes the mechanism for feedback/complaints and redress.

Offices and their Frontline Services

BSU Citizen's Charter Brochure  
BSU Frontline Services  
* Office of the University Registrar  
* University Library and Information Services

* Accounting Office
* Cashier's Office
* University Health Service
* Office of Student Services
* Research and Extension
Human Resource Management Office
* University Public Affairs Office